Carr Business Systems
  • 1300 -Commack -Operations
  • Commack, NY, USA
  • Hourly
  • Full Time

Full benefit package including PTO and 401k company match


 

This is a courtesy posting for our partner, HCL Technologies. HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

With a worldwide network of R&D, innovation labs and delivery centers, and 132,000+ 'Ideapreneurs' working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.

 

 

Summary:

Obtain all meter reading required for billing via the different methods available.

 

Typical Duties and Responsibilities:

  • Monitor the missing meter report (HY) on a daily basis to obtain all meter readings due for billing by:
    • Calling and e-mailing customers
    • Retrieving reads from recent service calls
    • Requesting a Carr representative to obtain meters onsite
  • Assist customers in obtaining meter reads from their devices
  • Maintain accurate contact information in ADS to ensure meter requests are received by customers
  • Notify the Contracts Department when meters need correction so proper action is taken
  • Promote Carr's Remote Meter System among accounts who do not have the software installed
  • Identify customers without Carr's remote meter software and initiate the installation process
  • Notify the Contracts Department of non-managed devices that should be on contract
  • Notify the Contracts Department of device(s) that should be removed from contract accompany by the customer's request to cancel
  • Confirm source of meter reads on invoices disputes
  • Perform other duties as assigned

 

Knowledge and Skills:

  • Good computer skills are required in order to generate and merge reports to be able to analyze data
  • A high level of analytical ability is required
  • Self-motivated and directed
  • Excellent interpersonal skills to include verbal and written communication
  • Ability to effectively handle multiple concurrent tasks and work under a fast paced environment

 

Experience Requirements:

  • 2+ years equivalent work experience in customer service

 Education Requirements:

  • A College degree is preferred in order to express complex thoughts clearly in writing, perform calculations, keep complex records, and/or deal effectively with other people.
Carr Business Systems
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