Carr Business Systems
  • 1300-Commack Admin
  • Commack, NY, USA
  • Hourly
  • Full Time

Full benefit package including PTO and 401k company match


 This is an entry level position.  As an MPS Data Management Specialist you'll be responsible for visiting customers to identify and collect data on their office equipment type and usage. You will take that data and create accurate and complete reports for system upload to assist the sales team and ensure all contract billing information is captured. This position requires a high degree of accountability and an ability to work with varying levels of supervision. Each day will be unique, requiring an ability to prioritize, multitask, think creatively, take initiative, and employ a diverse set of skills.


Typical Duties and Responsibilities:

  • Visiting customers to:
    • Install or coordinate installation of Carr's remote meter monitoring software
    • Identify networked/local printers and copiers and print configuration pages
    • Create and submit addendum Excel files
  • Monitor reports of non-contracted office equipment:
    • Determine devices to add to contract from remote software reporting
    • Submit reports to Contract Billing to add the equipment to the database
    • Track devices added or removed from contracts
    • Update sales team on new equipment at the customer site or usage changes
  • Maintain accurate contact information to ensure meter requests are received by customers
  • Review accounts with large disparity between contracted volume and reported volume
    • If necessary, perform walkthrough on customer site to do inventory
    • Pull configuration pages, add unmanaged devices, check network settings
  • Notify the Contracts Department when meters need correction so proper action is taken
  • Identify existing customers without Carr's remote meter software and perform the installation or escalate as determined by department guidelines
  • Notify the Contracts Department of device(s) that should be removed from contract accompanied by the customer's request to cancel
  • Reprogram serial numbers on printers where boards were exchanged by service
  • Perform other duties as assigned

Knowledge and Skills:

  • Advanced knowledge of MS Excel
  • Familiarity with basic computer network structure and terms
  • Highly organized and detail oriented
  • A high level of analytical ability, data entry accuracy, and focus on data integrity is required
  • Self-motivated and directed
  • Excellent interpersonal skills to include verbal and written communication
  • Ability to effectively handle multiple concurrent tasks and work under a fast paced environment


Experience Requirements:

  • 2+ years equivalent work experience in customer service.
  • Preferred experience in data collection, entry, analysis and reconciliation.


Education Requirements:

  • A College degree is preferred in order to express complex thoughts clearly in writing, perform calculations, keep complex records, and/or deal effectively with other people.


Carr Business Systems
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